If you are not entirely satisfied with your purchase, we’re here to help.
You've got FOURTEEN (14) days from the day you receive the item to submit a return via our return form.
Our items fit as expected, with a size chart on each product. All of our items are packaged by hand in the United States/Europe and are run through a thorough the high quality control process. In the rare and unlikely event an item is damaged, we will offer a return.
In the case of a return, you will have the choice of a refund or a voucher balance credited to your store. PLEASE NOTE that any transactions beyond 15th May 2020 will be subject to a £1 NON-REFUNDABLE donation that goes to Stonewall & Mermaids UK. You can read more about our partnerships with both Charities by clicking here. Due to this partnership, £1 for each transaction is automatically donated to these incredible LGBTQ+ Organisations. Donations are non-refundable.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. We are NOT responsible for shipping costs incurred to returning items.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.